Terms of service
TERMS OF SERVICE
These Terms of Service govern your use of the Universal & Co. website and any purchase made through it.
By visiting the website or placing an order, you agree to these Terms.
ONLINE STORE TERMS
You must provide accurate, complete and current information when placing an order.
You may not use our products, website or services for any unlawful, fraudulent or unauthorised purpose.
PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, colours, images, prices and availability accurately.
Colours and appearance may vary slightly depending on lighting, photography and device display settings. Minor variations that do not materially affect the product are not considered defects.
PRICES AND PAYMENT
Prices are displayed in the currency shown on the website or at checkout.
Applicable shipping charges, taxes or duties will be shown or communicated where appropriate.
Payment must be successfully authorised before an order can be processed. Payment services may be provided by independent payment processors.
ORDERS
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.
We may refuse or cancel an order where:
• Payment cannot be authorised
• Product or pricing information contains a clear error
• The item is unavailable
• Fraud or unauthorised activity is suspected
• The order cannot legally be fulfilled
If payment has already been collected for a cancelled order, the appropriate amount will be refunded.
DELIVERY
Delivery estimates are provided in good faith but may be affected by carrier delays, customs procedures, weather, public holidays or circumstances outside our reasonable control.
Please review the Shipping Policy for further information.
RETURNS AND REFUNDS
Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable consumer law.
PROMOTIONS AND DISCOUNTS
Discount codes and promotional offers:
• Must be used before their expiry date
• Cannot be exchanged for cash
• May be limited to selected products or customers
• May not be combined unless expressly stated
• May be withdrawn or corrected where an obvious error has occurred
INTELLECTUAL PROPERTY
Website content, including branding, graphics, photographs, product descriptions and design elements, belongs to Universal & Co. or its licensors and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed or commercially exploited without permission.
PROHIBITED USE
You must not:
• Interfere with the security or operation of the website
• Introduce malware or harmful code
• Attempt unauthorised access to systems or accounts
• Use automated tools to scrape or misuse website content
• Submit false or misleading information
• Use the website to commit fraud or violate applicable law
THIRD-PARTY SERVICES
Our website may use or link to services operated by third parties. Their services are governed by their own terms and privacy policies.
LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under consumer protection law.
To the extent permitted by law, Universal & Co. is not responsible for indirect or unforeseeable losses that were not caused by our breach.
INDEMNIFICATION
You are responsible for losses reasonably incurred by Universal & Co. as a direct result of your unlawful use of the website or material breach of these Terms.
SEVERABILITY
If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
WAIVER
A delay in enforcing any right does not mean that the right has been waived.
CHANGES TO THESE TERMS
We may update these Terms when our services, business practices or legal obligations change. The version published on the website will apply from its publication date.
GOVERNING LAW
These Terms are governed by the applicable laws of the United Kingdom, without limiting any mandatory consumer protections available in the customer’s country of residence.
CONTACT
Questions about these Terms may be sent to: