Refund policy
RETURN AND REFUND POLICY
At Universal & Co., we want you to be satisfied with your purchase.
CANCELLATION AND RETURN PERIOD
You may notify us that you wish to cancel your online purchase within 14 days of receiving your order. After notifying us, you have a further 14 days to return the item.
To request a return, contact support@universalglobal.uk and include:
• Your full name
• Order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged, faulty or incorrect
Do not return an item before receiving return instructions from our support team.
RETURN CONDITIONS
Returned items should be:
• Unworn, unwashed and unused beyond what is reasonably necessary to inspect them
• Returned with their original tags and accessories
• Free from stains, odours, damage or alterations
• Securely packaged to prevent damage during transit
We may make a reasonable deduction from the refund if an item has lost value because it was handled beyond what is necessary to inspect its nature, characteristics and fit.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or different from what you ordered, contact support@universalglobal.uk as soon as possible.
Where appropriate, we will offer a replacement, repair or refund in accordance with your statutory rights. Reasonable return shipping costs for confirmed faulty, damaged or incorrect items will be covered by Universal & Co.
CHANGE-OF-MIND RETURNS
For change-of-mind returns, the customer is responsible for the return shipping cost. We recommend using a tracked shipping service, as the customer remains responsible for the parcel until it is received.
NON-RETURNABLE ITEMS
Returns may not be accepted for:
• Personalised or made-to-order products
• Gift cards
• Items that cannot be returned for hygiene reasons after their protective seal has been removed
• Items damaged through misuse, improper care or normal wear and tear
These exclusions do not affect your legal rights regarding faulty or misdescribed products.
REFUNDS
Once the returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. When an entire order is cancelled under applicable consumer cancellation rights, the standard outbound delivery charge will also be refunded where required by law.
We may wait until the returned goods are received, or until you provide evidence that they were sent back, before issuing the refund.
Banks and payment providers may require additional processing time before the refund appears in your account.
EXCHANGES
To request a different size or colour, contact support@universalglobal.uk. Exchanges depend on product availability. Where a direct exchange is unavailable, you may return the original item and place a new order.
CONTACT
For return or refund assistance, contact:
This policy does not limit or replace any statutory consumer rights.