Shipping policy
SHIPPING POLICY
Universal & Co. delivers orders using third-party fulfilment and delivery partners.
ORDER PROCESSING
Orders are processed on business days, excluding weekends and public holidays.
Once an order has been prepared or dispatched, changes to products, delivery details or cancellation may no longer be possible.
DELIVERY ESTIMATES
The estimated delivery timeframe available for an order will be displayed at checkout, in the order confirmation or in the dispatch notification.
Delivery estimates begin after processing and are not guaranteed unless expressly stated.
Delivery may be affected by:
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Carrier delays
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Customs procedures
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Severe weather
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Public holidays
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High seasonal demand
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Incorrect or incomplete delivery details
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Events outside our reasonable control
DELIVERY CHARGES
Available delivery methods and charges will be displayed at checkout before payment.
TRACKING
Where tracking is available, tracking details will be sent after dispatch.
Tracking information may take time to update after the parcel has been handed to the carrier.
DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate:
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Recipient name
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Delivery address
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Postcode
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Email address
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Telephone number where requested
Contact support@universalglobal.uk immediately if information needs to be corrected. We cannot guarantee changes after processing begins.
FAILED DELIVERY
If delivery fails because of incorrect information, refusal, repeated unsuccessful delivery attempts or failure to collect the parcel, additional delivery charges may apply.
A refund may be reduced by reasonable costs incurred because of a failed delivery, where permitted by law.
LOST OR DELAYED ORDERS
If an order appears lost or significantly delayed, contact support@universalglobal.uk with the order number.
We may need to complete an investigation with the delivery provider before offering a replacement or refund.
DAMAGED ORDERS
If a parcel arrives damaged, photograph:
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The external packaging
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The shipping label
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The damaged product
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The contents of the parcel
Send the photographs and order number to support@universalglobal.uk as soon as possible.
CUSTOMS AND IMPORT CHARGES
International orders may be subject to customs duties, taxes or import charges imposed by the destination country.
Unless checkout states that these charges are included, the customer is responsible for them. Universal & Co. does not control customs charges or clearance times.
SEPARATE SHIPMENTS
Items from the same order may occasionally arrive in separate parcels. Where available, separate tracking details will be provided.
CONTACT
For delivery assistance, contact: